Frequently Asked Questions
Welcome to our FAQ page. Here you'll find clear answers to your questions about our store's transition. We've organized the information into sections covering our store closure, online operations, sales and promotions, and customer policies. Your support over the years has meant the world to us, and we're here to make this process as smooth as possible for you.
Store Closure Details
Online Operations & Updates
Sales & Promotions
Customer Policies & Support
Contact Questions
Why is the store closing?
We regret to inform you that after [number] years of serving our community, we have made the difficult decision to close our store due to [reason, e.g., economic challenges, changes in the market]. We appreciate your understanding and support during this time.
When is the last day the store will be open?
Our last day of operation will be April 19, 2025. We encourage you to visit us before then to take advantage of our closing sales and to say goodbye.
Will your online shop remain open?
Our online shop will remain open to for accessories, parts and apparel needs. We do not have plans to relocate the shop at this time.
However, we appreciate your loyalty and will keep you informed if there are any future developments.
How can I stay updated on any changes?
You can stay updated by following us on our social media channels or by signing up for our email newsletter. We'll keep you informed of any important updates during this transition.
Are there any sales or discounts?
Yes, we are offering significant discounts on all remaining invenotry. It's a great opportunity to find some fantastic deals before we close our doors. Sign up here for flash deals and notifications.
Can I still return or exchange items?
We will continue to honor Trek’s 30-Day Unconditional Guarantee on all Trek and Bontrager products until May 19, 2025, and all other in person returns and exchanges until April 9, 2025. Please bring your receipt and the item in its original condition, and we'll be happy to assist you. For warranty related issues beyond April 22, 2025, email support@redcloverbikes.com
What happens to my gift card/store credit?
We encourage you to use any remaining gift cards or store credits before our closing date on April 22, 2025. If you have any concerns, please let us know, and we'll do our best to assist you.
Call us
(802) 222-4748
Email us
support@redcloverbikes.com
